As you know, many of your existing commercial customers are demanding a way to obtain accurate, up-to-the-minute information on the Internet. And as a specialty printer, you are looking for ways to keep your costs down. We know. We have been working with printers just like you for since 1984. But how do you accomplish both objectives? The answer is… The TOOL!
Who is The TOOL for?
'The TOOL' is an acronym for 'Thermography Orders On-Line'. It was designed for the progressive thermographer and specialty printer who is looking for an affordable way of providing order and account information online. The TOOL provides a secure way of allowing your customer to 'self-serve' their order status and account information without the need to take up valuable customer service time. How many calls do you get every day asking, "Has my order shipped?". Or, "What is my account balance?". When used with our backoffice accounting package (AFT - Accounting For Thermography), you have a complete end-to-end solution to offer your commercial accounts that saves them time… and you money!
Overview of The TOOL
The TOOL is designed to accomplish five (5) primary objectives:
1. Fast and easy web-based access to order information
2. Access to the status of their accounts receivable balance
3. Easy method of requesting a pickup
4. Ability to get directions to your plant
5. Easy way of contacting you via e-mail.
Fast and easy web-based access to order information
The TOOL provides a secure way to get current order information. Once you provide your customer with their own unique user ID and password, they can connect to a website containing detailed information regarding their orders. The TOOL will not only show the status of their orders, but the detail information regarding the exact makeup of their orders including additional charges, amounts, etc.
Access to the status of their accounts receivable balance
A complete aged balance of your customer is available for their review. In addition, basic account information is also provided.
Easy method of requesting a pickup
Just a few simple clicks and you customer can request a pickup. The request is automatically emailed to the e-mail account of your choice.
Ability to get directions to your plant
Simply upload a detailed text file (or graphic file, if you prefer) describing your location. No more calls or lost customers.
Easy way of contacting you via e-mail
Now your customer can send an immediate e-mail to you at the click of a button. Simple. Fast. No call.
The TOOL is priced to offer you the flexibility of offering it to a few customers, or to your entire customer base. In addition, we offer you the ability to have your own in-house server hosting The TOOL, if you prefer. Call us for more details.
Demo The TOOL
We have set up a demonstration scenario where you, the wholesale printer (Oceanside Thermography), have allowed your customer - American Car Rental - to access order and account information on-line. Give it try and then give us a call. We'd love to discuss how The TOOL might help you solve your need for easy and affordable web-based customer service. To use The TOOL, simply click "Try The TOOL" below. Once the login screen appears, enter "american" for your login and password.